# Individual Lesson Reschedule Request

If a participant needs to cancel an individual lesson, they can do so by submitting a **reschedule request**.

## How to enable reschedule requests

{% hint style="info" %}
Before enabling this option, make sure you have the **Reporting Absences and Making Up Lessons** feature active — you can find it in *Settings → General → Additional features*.
{% endhint %}

To allow participants to submit reschedule requests when reporting an absence from an individual lesson, go to **Settings → Making up for absences**. Enable **Self-reporting absences in individual lessons** and check the **Report absence with a request for reschedule** option.

![Settings screen showing the options for individual lesson absence reporting](/files/WBC88JNnBdduQackmdLz)

When a participant submits such a request, you will receive a **notification** and the request will appear under **Pending sign-ups → Reschedule class requests**.

![Reschedule class requests tab showing a pending request](/files/oGTXEgm1JNbTQccUczKu)

In this tab you can see which lesson the request refers to, and read any comment the participant included with their request.

Each request has an **Actions** button with two options:

* **Find a reclaiming date** — lets you move the participant's lesson to a different slot in the Calendar and notifies the participant by email and in their Client Panel.

  ![Calendar view with option to move the participant's lesson to a different slot](/files/PqdbtR6kbpr9G8gj3W74)
* **Cancel this reschedule request** — notifies the participant by email that their request has been cancelled and restores one reschedule request allowance for them. You can include a reason for the cancellation, which will be attached to the email.

Lessons **awaiting rescheduling** will be **shown in grey with a special icon** in both the school and instructor calendars.

![Lesson shown in grey with a special icon in the calendar indicating it is awaiting rescheduling](/files/IdpPOPg8Nm1rfruSCCVM)

## Time and request limits

To configure the default time limit for a valid reschedule request and the default number of allowed requests in individual courses, go to **Settings → Making up for absences**.

In the **Individual lesson absence reporting rules** section you can set the time window within which a request must be submitted to be considered valid.

If the participant submits within that window, the request is sent to the school. Otherwise, the participant is informed they missed the deadline and can only report their absence for that lesson without a reschedule request.

The default number of requests is used when creating new individual courses — each new course will allow the number of requests defined in Settings. Once a participant uses up all their requests for a course, they will be notified when attempting to submit another one and will only be able to report their absence going forward.

The request limit can be edited for each individual course during creation or at any later point.

![Individual course settings showing the field for editing the reschedule request limit](/files/vlolO1yZYDnbrYFyCgBF)

## Letting instructors manage reschedule requests

To allow instructors to handle reschedule requests for individual lessons in their own courses, see the [Managing Reschedule Requests by Instructors](/en/absences-and-makeup-classes/managing-reschedule-requests-by-instructors.md) article.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.activenow.io/en/absences-and-makeup-classes/individual-lesson-reschedule-request.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.