> For the complete documentation index, see [llms.txt](https://help.activenow.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.activenow.io/en/absences-and-makeup-classes/participant-cannot-see-makeup-lesson-slots.md).

# Participant Can't See Make-Up Lesson Slots

A participant wants to sign up for a make-up lesson but doesn't see any available slots? Go through the checklist below — all of these conditions must be met for a course to appear as a make-up option.

## Checklist

**1. Does the course have free spots?** A course must have available spots to appear as a make-up option. Check the number of participants in the course and compare it with the spot limit.

**2. Is the "Available for reclaiming" option enabled?** Open the course details and make sure the ***Available for reclaiming*** option is set to ***Yes***. If it's turned off, the course won't be suggested as a make-up option.

<figure><img src="https://2983515171-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FL5ksnUuhXGAx5afQd3MB%2Fuploads%2Fgit-blob-75ef2acfb966582440b1bb30acca6168cf05a225%2FZrzut%20ekranu%202026-05-26%20145542.png?alt=media" alt=""><figcaption></figcaption></figure>

**3. Does the participant's proficiency match the course proficiency?** Participants can only reclaim absences in groups at the same proficiency level as their own. Check the participant's proficiency on their profile and compare it with the course proficiency.

{% hint style="info" %}
If you want participants to be able to reclaim absences at any proficiency level, contact us at <support@activenow.io> — we'll enable this option for you.
{% endhint %}

**4. Has the course already started?** Courses that haven't started yet don't appear as make-up options. Participants will only see courses whose start date has already passed.

**5. Is an instructor assigned to the course?** Courses without an assigned instructor are not shown as make-up options. Make sure the course has an instructor assigned.

**6. Is there a spot limit set for the course?** Courses with an unlimited number of spots are not shown as make-up options. Set a specific spot limit in the course details.

**7. Does the participant have a reclaiming impulse available?** To sign up for a make-up lesson, the participant must have an available reclaiming impulse. Check this on the participant's profile under the ***Making up absences*** tab — you'll see how many impulses they have left.


---

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