Participant Can't See Make-Up Lesson Slots

A participant wants to sign up for a make-up lesson but doesn't see any available slots? Go through the checklist below — all of these conditions must be met for a course to appear as a make-up option.

Checklist

1. Does the course have free spots? A course must have available spots to appear as a make-up option. Check the number of participants in the course and compare it with the spot limit.

2. Is the "Available for reclaiming" option enabled? Open the course details and make sure the Available for reclaiming option is set to Yes. If it's turned off, the course won't be suggested as a make-up option.

3. Does the participant's proficiency match the course proficiency? Participants can only reclaim absences in groups at the same proficiency level as their own. Check the participant's proficiency on their profile and compare it with the course proficiency.

If you want participants to be able to reclaim absences at any proficiency level, contact us at [e-mail] — we'll enable this option for you.

4. Has the course already started? Courses that haven't started yet don't appear as make-up options. Participants will only see courses whose start date has already passed.

5. Is an instructor assigned to the course? Courses without an assigned instructor are not shown as make-up options. Make sure the course has an instructor assigned.

6. Is there a spot limit set for the course? Courses with an unlimited number of spots are not shown as make-up options. Set a specific spot limit in the course details.

7. Does the participant have a reclaiming impulse available? To sign up for a make-up lesson, the participant must have an available reclaiming impulse. Check this on the participant's profile under the Making up absences tab — you'll see how many impulses they have left.