# Reporting Absences and Making Up Lessons

ActiveNow understands that your students can't always make it to class. **To make communication with clients easier**, we built the absence reporting and makeup feature, which **saves you time on extra phone calls and emails** between you and participants.

**Clients can report an absence in advance** from their app and receive an [***impulse***](#signing-up-for-a-makeup-class) that entitles them to make up the missed lesson.

If you choose to allow it, they can also **sign themselves up for a makeup class** directly. Read more about that in the [Signing Up for a Makeup Class](/en/client-panel/signing-up-for-makeup-class.md) article.

## Enabling the feature

To allow participants to report absences and sign up for makeup classes, enable the option in **Settings → General** under **Additional features**.

Once enabled, refresh the page — a new **Making up absences** tab will appear at the top.

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## Configuring the Making up absences tab

## Client self-service

In this section you decide whether a client can:

* report their own absence in **group courses**
* report their own absence in **individual courses**
  * with a **reschedule request**
  * with **billing cancellation**
* **sign themselves up for a makeup class** at a different time in **group courses**

![Client self-service section with options for absence reporting and makeup sign-up in group and individual courses](/files/nT5ai5tPm3wH268YvO6W)

{% stepper %}
{% step %}
**Group course absence rules**

In the next section you set the **main rules** for reporting absences in group courses:

1. **When can an absence be reported correctly?** — Sets how far in advance a client must report an absence to receive an *impulse* entitling them to a makeup lesson. If the absence is reported **within the time limit**, the participant receives an *impulse*.
   {% endstep %}

{% step %}
2\. **How many absences can be made up in group courses?** — Sets the maximum number of absences per course for which a client receives an *impulse*. You can override this limit for individual courses — see [Changing the Makeup Limit for a Group Course](/en/absences-and-makeup-classes/changing-makeup-limit-for-a-course.md) for details.

{% hint style="info" %}
If your school uses a **monthly absence limit**, we can enable that on your account — just get in touch. Read more in the [Monthly Absence Limit](/en/absences-and-makeup-classes/monthly-absence-limit.md) article.
{% endhint %}
{% endstep %}

{% step %}
3\. **How long is an impulse valid?** — Defines how long the client has to use an impulse. You can choose:

* until the end of the course
* for a set number of days from when the absence was reported
  {% endstep %}

{% step %}
4\. **Cancelling a previous makeup sign-up** — Controls whether a client can cancel a makeup class they previously signed up for.

This works like a standard absence report — when the client cancels a makeup, one impulse is used. They can sign up again only if they have remaining impulses.

![Setting for allowing clients to cancel a previously booked makeup class](/files/VA7zjidxxIeYNrFZJDLW)
{% endstep %}
{% endstepper %}

## Individual course absence rules

If your school runs individual lessons, an additional section will appear where you can set:

1. When can an absence in an individual lesson be reported correctly?
2. What is the maximum number of absences allowed in individual courses?

![Individual course absence rules section with time limit and maximum absence count settings](/files/LjV2oAklo24p7V2DqZ9r)

## Signing up for a makeup class

A participant with an active *impulse* on their profile can sign up for a makeup class through the Client Panel. In the *Making up absences* tab they will find suggested available slots. Read more in the [Signing Up for a Makeup Class](/en/client-panel/signing-up-for-makeup-class.md) article.

The client can join any ongoing group lesson **that has available spots**. The lesson must have **the same level assigned as the participant's profile level**.

{% hint style="warning" %}
**Important:** For a client to sign up for a makeup class, the course must have an instructor assigned and must already be underway.
{% endhint %}


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