Setting Up Online Payments (PayU)

Online payments let you collect fees from participants without manually chasing transfers. Participants can pay at any time — through the Client Panel on their phone or via a payment link you send to their email address. To use online payments in ActiveNow, you need to register and verify a PayU account. You'll find the full process below, step by step.

Account verification is required before you can accept and withdraw funds from PayU. This process can take up to 1–2 weeks.

Sign-up form and PayU

A sign-up form is required before you can configure PayU. PayU uses it to verify how participants sign up for classes, check that the terms of service contain the necessary provisions, and confirm how participants can read and accept them. If you have not set one up yet, read more in the Online sign-ups section.

To embed the form on your website, go to Settings → Sign-ups. Click Place on website next to the form named Group courses, copy the code, and paste it on your website.

If you don't have your own website, contact us at [email protected] — we will host it on our page for you.

Once the sign-up form is ready, a new Register with PayU option will appear in the Online payments tab.

Registering a PayU account

After clicking Register with PayU, a registration form will appear. Fill in your company details and the representative's information. When you enter your company's VAT ID (NIP), some fields will be pre-filled automatically from the GUS registry.

The Website address field will already contain a link to your sign-up form — do not remove it.

After submitting the form, you will receive an email from PayU (from [email protected]) with a link to set your PayU account password. Once your password is set, you can log in to PayU using your email address and password.

1

Activating PayU

To accept online payments, you need to activate your account from within the PayU panel.

Complete the verification transfer

After logging in to the PayU panel, click Make a transfer from your business account.

You will be taken to a view where you can complete the transfer. This is a one-time fee of 29 PLN.

If your bank is not on the list, use the transfer printout and enter the details manually in your banking app.

2

Upload the required documents

Go to the Documents tab and click Attach documents.

Depending on your business type:

• Sole proprietorship — attach a photo of your ID

• Limited liability company (sp. z o.o.) — no documents required

• Limited partnership (sp. k.) — no documents required

• Association — attach the statutes and an excerpt from the register where your organisation is registered. For organisations registered in the KRS, the excerpt can be downloaded from https://wyszukiwarka-krs.ms.gov.pl/

• Foundation — attach the foundation act and the statutes

• Civil partnership (sp. c.) — attach a photo of your ID and a scan of the civil partnership agreement

• For other business types, check the PayU website for required documents: LINK

Important: scans and photos must be high quality and in natural colours.

3

Accept the agreement

Once your documents are uploaded and the verification transfer is received, PayU will prepare an agreement for you to sign. You will receive an email notification from [email protected] when the agreement is ready.

Note: if after completing these steps you receive a message from PayU asking you to configure a store — ignore it. This step does not apply to ActiveNow clients.

Completing verification

After completing all three steps, PayU will begin reviewing your application. You will receive an email once your account is successfully verified.

If PayU rejects your application and you are unsure how to proceed, contact your ActiveNow account manager or the support team at [email protected].

Managing your PayU account

Once you receive the email confirming successful verification, you can configure additional settings from the PayU panel.

Automatic payouts

To have funds accumulated in your PayU account automatically transferred to your bank account, enable auto-payouts:

1. In the main view, go to My stores

2. Select Auto-payouts

3. Click Edit auto-payouts

4. Configure the settings to your preference (including payout frequency)

5. Save your changes

Transaction notifications

PayU allows you to receive email notifications about transactions made by participants, so you are always informed of new payments. To enable incoming payment notifications:

1. Go to Account configuration

2. Select Notification settings

3. In the Incoming payments section, click Enable

Using online payments

Once verification is complete, you can start accepting online payments from your clients. To make the most of this feature, we suggest:

• Inviting participants to ActiveNow — they can pay for classes through the mobile app or a web browser. Instructions here.

• Sending a payment link — participants who have not yet paid can receive a reminder email with a direct payment link. Instructions here.

• Enabling payment reminders — participants are always notified of the amount due and can pay directly from the email, without you having to send reminders manually. Instructions in the article Reminders About Outstanding Payments.

• Collecting payment at sign-up — using the sign-up form, you can require participants to pay the first instalment or a set deposit when registering. Instructions in the article Collecting Sign-Ups for Group Courses in the Online payments section.