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Applying Discounts to Participants

Need to reduce the fee for a specific participant? In ActiveNow you can do this in two ways — depending on whether it's a one-time discount or an individual price for the whole course.

One-time discount

In the participant's profile, go to the Settlements section and click Add a discount. Enter the amount and optionally add a comment. You can also backdate the discount if needed.

Screen Recording showing the Add a discount option in the Settlements section of a participant's profile

Individual price

If a participant should have a permanently reduced price — for example, a sibling discount or a special rate for a long-term client — change their price directly on the course. You can do this from the participant's profile or from the course details page.

Changing the price in a participant's profile

  • Go to the Participants tab and select the participant.

  • In their profile, find the Courses section.

  • Next to the course, click ActionsChange price.

  • In the dialog that opens, edit the price and billing schedule.

  • Click Save to confirm the change.

Changing the price from the course details page

  • Open the course details from the Calendar or Courses tab.

  • At the bottom, in the Participants section, find the relevant participant.

  • Click Actions next to their name, then select Change price.

  • Enter the new amount and click Save.

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