> For the complete documentation index, see [llms.txt](https://help.activenow.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.activenow.io/en/client-management/cannot-find-participant.md).

# Can't Find a Participant in the List

If a participant isn't showing up in search results in the *Participants* tab, check two things:

## Check which columns are visible

Search only works on columns that are visible in the table. If you're looking for a participant by phone number or email address, make sure those columns are enabled — in the *Participants* tab, click *Change columns* and tick *Phone number* or *Email*. Once saved, you'll be able to search by those fields.

## Check the inactive participants tab

By default, the participant list only shows **active** participants — those who are currently attending courses. If a participant isn't currently attending any courses, the system moves them automatically to the inactive list.

To find them, click the ***Active*** button in the top-left corner of the *Participants* tab and select ***Inactive*** from the dropdown menu.


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