Can't Find a Participant in the List

If a participant isn't showing up in search results in the Participants tab, check two things:

Check which columns are visible

Search only works on columns that are visible in the table. If you're looking for a participant by phone number or email address, make sure those columns are enabled — in the Participants tab, click Change columns and tick Phone number or Email. Once saved, you'll be able to search by those fields.

Check the inactive participants tab

By default, the participant list only shows active participants — those who are currently attending courses. If a participant isn't currently attending any courses, the system moves them automatically to the inactive list.

To find them, click the Active button in the top-left corner of the Participants tab and select Inactive from the dropdown menu.