Merging Duplicate Participant Profiles

It can happen that a participant already in the system re-enters their details through the registration form on your website — creating a duplicate: two accounts with the same first and last name.

Merging from the Tasks tab

If the system detects potential duplicates, you'll find them in Tasks under the Clients duplicates tab. Click the Merge duplicates button — a window will appear where you can compare the information for the two accounts.

• If you're sure it's the same person, click Merge duplicates.

• If it's just a coincidence of names, use the Not duplicates option.

Marking participants as Not duplicates means they can no longer be merged in the system.

System didn't detect duplicates

What if you spot duplicated accounts yourself but the system hasn't flagged them?

Compare the first and last name on each account — they must be identical. Check carefully for any typos. Correct the name on one account and the system will automatically detect them as duplicates.

Preventing duplicates

The easiest way to avoid duplicate entries is to encourage your clients to register in the ActiveNow app. When participants sign up through their Client Panel, duplicates simply don't occur — keeping your data clean and organised.