Moving a Participant Between Group Courses

Has one of your participants decided to switch groups after the course has already started? You can handle this easily in ActiveNow.

1

From the Participants tab

Go to the Participants tab and select the participant. In their profile, find the Courses section. Click Actions → Change group.

Select the course you want to move them from. In the window that opens, choose the transfer date and the course you're moving them to.

Change group modal with transfer date selection and target course dropdown

2

From a course profile

Select a course from the Calendar or from the Courses tab. In the course details, go to the Participants section and select the participant you want to move.

In the window that opens, choose the date from which the move should take effect and the course the participant is being moved to.

The participant will be signed out from the old group one day before the date you enter. They will be added to the new group from the date you enter.

Will the participant be charged twice when changing groups?

If both courses use the same payment method (full payment or monthly) and the same price, the system will automatically apply a discount equal to one payment when the group change is made — cancelling out the double charge.

Billing view showing automatic discount applied after a group change