If your school allows rescheduling individual lessons, you can pick a new time slot yourself directly from the Client Panel — no need to contact the school.
How to request a reschedule
In the Upcoming classes tab, find the lesson and click Report absence.
If your school offers multiple absence reporting options, choose Reschedule request.
You will see a list of available time slots the school can run the lesson — pick the one that works best for you.
If none of the available slots work for you, or the list is empty, contact the school directly.
After choosing a time slot
Once confirmed, the lesson will show the status Reschedule request sent.
When the school approves the reschedule, you will receive a notification in the Client Panel and a confirmation email.
If the reporting deadline has passed
If you report an absence after the deadline, or you have no remaining requests available for the course, the system will inform you. You can still mark the absence to notify the school.
