Communication

Sending SMS and email messages to clients and participants

This section covers everything related to communicating with participants — sending messages manually, setting up automatic reminders, and monitoring notifications. Use the guide below to find what you need.

Sending messages

Want to send an SMS or email to selected participants? → Sending SMS and Email to Participants

Want to check whether a message reached a participant? → Checking If a Message Reached a Participant

Having trouble sending emails from the system? → Troubleshooting Email Sending

Want to buy an additional SMS package? → Buying an Additional SMS Package

A participant says they didn't receive an email? → Email Not Delivered to a Participant

A participant says they didn't receive an SMS? → SMS Message Not Delivered to a Participant

Automatic reminders

Want to automatically remind participants about upcoming make-up lessons? → Reminders About Upcoming Make-up Classes

Want to automatically remind participants about upcoming individual lessons? → Reminders About Upcoming Individual Lessons

Want to automatically remind participants about outstanding payments? → Reminders About Outstanding Payments

Want to encourage participants to register in the Client Panel? → Reminders About Registering in ActiveNow

Automatic notifications

Want to be notified when a participant misses several lessons in a row? → Notifications About Participant Absences

Want to be notified about participants with the highest arrears? → Notifications About Clients with High Arrears

Want to receive notifications about newly starting courses? → Notifications About Newly Starting Courses