# Automatic Reclaiming Reminders

Participants signed up for reclaiming sometimes forget their reserved slot. ActiveNow can send them an automatic reminder.

## Enabling reminders

Go to *Settings* → *Communication* and switch the toggle next to *Reminders about reclaiming* to Yes.

Reminders will now be sent automatically to your clients.

## Configuring reminders

Click *Edit* to configure:

* When to send the reminder
  * The day before the class or on the day itself
  * At what time
* The email subject
* The email body — use the following variables, which are replaced with the appropriate value for each recipient (variables do not work in the subject line):
  * {{KLIENT}} — recipient's first name (parent)
  * {{UCZESTNIK}} — participant's full name
  * {{ZAJECIA}} — date and time of the reclaiming class
  * {{MIEJSCE}} — venue of the reclaiming class
  * {{SZKOLA}} — your school's name


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