> For the complete documentation index, see [llms.txt](https://help.activenow.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.activenow.io/en/communication/high-churn-potential-clients-report.md).

# Notifications About Participant Absences

Has a client missed several classes in a row without explanation? ActiveNow can alert you automatically — before they drop out entirely. This gives you a chance to reach out in time and reduce the number of cancellations.

## How to enable the report

Go to ***Settings → Communication***. Find the ***High-churn potential clients report*** section and switch the toggle to ***Yes***.

<figure><img src="/files/YOwiXIcHmSCrhYyhiBEJ" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
ActiveNow checks absences from the previous day. When a participant has at least **3 consecutive unreported absences**, you receive an automatic email notification — so you can call or message the client to find out what's going on.
{% endhint %}


---

# Agent Instructions
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