# Message Delivery Statuses

If a client says they didn't receive an email or SMS, you can verify it quickly in the communication history. ActiveNow logs every message sent, along with its delivery status — so you can see exactly whether it arrived or where it got stuck.

## Email communication history

Go to *Communication → E-mails history*. Each message shows a delivery status on the right.

![E-mails history with a list of sent messages and their delivery statuses](/files/Gz59IjSOG0WmkHYe6F1X)

## Email statuses

* **Accepted for delivery** — the email has been handed off for sending. No further information is available yet. Messages stay in this status briefly after being sent.
* **Delivered** — confirmed that the email reached the recipient's mailbox.
* **Temporarily undelivered** — the email was rejected by the recipient's server but will be retried automatically.
* **Delivery failure** — the email was permanently rejected. This usually happens when the address doesn't exist. Invalid addresses are automatically blocked to reduce this error.

![](/files/BDhNmRM7TxudnazFfO0u)

## SMS communication history

Go to *Communication → Texts history*. You will see all sent messages with the date, recipient, content, and delivery status.

![](/files/QnYsy6hIXuxhuvi2bIVl)

If an SMS could not be delivered, its status will show as *Undelivered*.


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