Checking If a Message Reached a Participant

If a client says they didn't receive an email or SMS, you can verify it quickly in the communication history. ActiveNow logs every message sent, along with its delivery status — so you can see exactly whether it arrived or where it got stuck.

Email communication history

Go to Communication → E-mails history. Each message shows a delivery status on the right.

Email statuses

• Accepted for delivery — the email has been handed off for sending. No further information is available yet. Messages stay in this status briefly after being sent.

• Delivered — confirmed that the email reached the recipient's mailbox.

• Temporarily undelivered — the email was rejected by the recipient's server but will be retried automatically.

• Delivery failure — the email was permanently rejected. This usually happens when the address doesn't exist. Invalid addresses are automatically blocked to reduce this error.

A participant says they didn't receive an email? Read more here.

SMS communication history

Go to Communication → SMS. You will see all sent messages with the date, recipient, content, and delivery status.

SMS statuses

• Delivered — the message reached the recipient.

• Sent — the message was sent, but the operator hasn't returned a delivery report yet.

• Accepted — the message was accepted by the operator for delivery.

• Not delivered — the message did not reach the recipient. The most common cause is an incorrect phone number.

• Expired — the operator attempted to deliver the message, but the recipient's phone was switched off or out of range during all delivery attempts.

A participant says they didn't receive an SMS? Read more here.