Sending SMS and Email to Participants

Need to inform participants about a new semester sign-up or a cancelled lesson? In ActiveNow you can send an email or SMS to your participants in just a few clicks.

Sending SMS messages requires setting up your sender name first — if you haven't done this yet, you'll find the instructions in the Setting the SMS sender name section at the bottom of this article.

You can send messages from four different places:

• the Participants tab

• a specific course view

• a participant's profile

• a specific lesson view

From the Participants tab

1. Go to the Participants tab.

2. Select the participants you want to message using the checkboxes on the left.

3. Click the Actions dropdown on the right and choose Send e-mail or Send SMS.

From a group course view

1. Open the course from Calendar or Courses and go to its details.

2. Click Actions → Send e-mail or Send SMS.

From a participant's profile

1. Go to the Participants tab.

2. Click on the participant's name to open their profile.

3. In the top-right corner, click Actions → Send e-mail or Send SMS.

From a specific lesson

1. Open the lesson from Calendar or the E-register.

2. Click the Participants section and choose Send e-mail or Send SMS.

To send emails, your email client must be configured to work with ActiveNow. If clicking Send e-mail does not open a compose window, see the troubleshooting article.

Setting the SMS sender name

The sender field is the name your participants will see when they receive an SMS from you.

Go to Settings → Communication → SMS Settings → Change.

1

Enter your name

Type your proposed sender name — maximum 11 characters, should clearly identify your school.

2

Verification

Your request status will change to Requested — please wait for confirmation. We have 24 hours to verify it.

3

Activation

When the status changes to Field active, you'll receive a notification in the bell icon — your sender name is approved and ready to use.

If you'd like to change your sender name, contact us.