# Setting the SMS Sender Name

By default, SMS messages are sent from a generic number. If you want your school's name to appear as the sender instead, you need to configure the sender field.

Go to *Settings* → *Communication*. In the *SMS Settings* section, click **Change**.

{% hint style="warning" %}
**Note:** if you want to send messages with a custom name but don't see this option, contact your account manager.
{% endhint %}

{% stepper %}
{% step %}
**Enter your name**

Type your proposed sender name in the field and follow the instructions shown in the window.

**The name can be a maximum of 11 characters and should clearly identify your school.**
{% endstep %}

{% step %}
**Verification**

Your request status will change to: **Requested - please wait for confirmation**

Once we receive your request, we have 24 hours to verify it.
{% endstep %}

{% step %}
**Activation**

When the status changes to *Field active* (you will also see a notification in the bell icon in the top-right corner), your sender name has been approved and you can start sending SMS messages with your custom name.
{% endstep %}
{% endstepper %}


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