> For the complete documentation index, see [llms.txt](https://help.activenow.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.activenow.io/en/online-sign-ups/managing-pending-sign-ups.md).

# Accepting and Rejecting Sign-Ups

ActiveNow makes it easy for schools to manage the list of participants who have signed up for a course.

## Where do sign-ups appear?

After a client signs up through a form or the Client Panel, their sign-up appears in the ***Pending sign-ups*** tab in the left menu.

There you'll see a list of everyone waiting for acceptance.

{% hint style="info" %}
If you have [**online payments**](/en/billing/payu-configuration.md) enabled during sign-ups, a client who pays immediately after signing up will be automatically added to the course.

In that case, their sign-up **will not appear** in ***Pending sign-ups*** — no manual acceptance is needed.
{% endhint %}

## What information is shown in *Pending sign-ups*?

The pending sign-ups list shows:

* course name
* sign-up time
* available spots
* status:
  * **New client**: a client not yet registered in ActiveNow
  * **Existing client**: a client already registered in ActiveNow with access to the panel

You can accept or reject a sign-up using the corresponding buttons shown below:

<figure><img src="/files/I2dIMFNPrtjoudpoNOKk" alt=""><figcaption></figcaption></figure>

After selecting one of the options, you can choose whether to send the client an email notification.

## How to edit the confirmation or rejection message

Each time you send a message, you can edit its content directly in the confirmation window — the change applies to that message only.

![Screen recording showing how to edit a message for a specific participant during acceptance or rejection](/files/ecPh9KtG2JgyjvBrlxbT)

If you want to permanently change the default content of these emails, contact us.


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