Accepting and Rejecting Sign-Ups

ActiveNow makes it easy for schools to manage the list of participants who have signed up for a course.

Where do sign-ups appear?

After a client signs up through a form or the Client Panel, their sign-up appears in the Pending sign-ups tab in the left menu.

There you'll see a list of everyone waiting for acceptance.

If you have online payments enabled during sign-ups, a client who pays immediately after signing up will be automatically added to the course.

In that case, their sign-up will not appear in Pending sign-ups — no manual acceptance is needed.

What information is shown in Pending sign-ups?

The pending sign-ups list shows:

• course name

• sign-up time

• available spots

• status:

  • New client: a client not yet registered in ActiveNow

  • Existing client: a client already registered in ActiveNow with access to the panel

You can accept or reject a sign-up using the corresponding buttons shown below:

After selecting one of the options, you can choose whether to send the client an email notification.

How to edit the confirmation or rejection message

Each time you send a message, you can edit its content directly in the confirmation window — the change applies to that message only.

Screen recording showing how to edit a message for a specific participant during acceptance or rejection

If you want to permanently change the default content of these emails, contact us.