# Collecting Waiting List Sign-Ups

Full groups are the best outcome after sign-ups close — they let you achieve **maximum revenue at fixed costs**. With a smooth sign-up process, you can fill every course to the last spot.

That said, **participant withdrawals do happen** — schedules change, a child loses interest, or other commitments arise. When that happens, speed matters — you want to find a replacement as quickly as possible.

## How does the waiting list work?

A parent can sign up for a full course through the sign-up table. That sign-up goes on the ***Waiting list*** and waits for a spot to open up.

When one of the existing participants drops out, you can remove them from the course and then **accept the next person from the *****Waiting list***. This keeps your groups full and your revenue intact.

## How to enable the waiting list for a course?

You decide whether to allow waiting list sign-ups for each course individually.

You can do this from the *Courses* tab:

* Make sure the ***Waiting list*** column is visible.
* In the ***Waiting list*** column, toggle the switch next to the course to *yes* to enable sign-ups.

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Done! Participants will now be able to join the waiting list once the course is full.

## How does a course with an active waiting list appear?

If a course is full but waiting list sign-ups are enabled, the course will still appear in the **sign-up table**.

A label (*Waiting list*) will appear next to its name.

![Sign-up table showing a full course with a Waiting list label next to its name](/files/rHMMGj2XUk7SIHt5oK8h)

This lets potential participants know they can still sign up to wait for an available spot, rather than giving up on the course entirely.

## What does a participant see after signing up?

After submitting the form, the parent will see a message confirming they have been added to the ***Waiting list***.

![Confirmation message shown to a participant after joining the waiting list](/files/Kvvqgp74T0DPVixlk4MN)

They will also receive a **confirmation email**.

![Email confirmation sent to a participant after joining the waiting list](/files/Wh4d8pLyzVddhcZIMmrR)

## Notification for the school

When a participant joins the *Waiting list*, a **notification** will appear in ActiveNow. Clicking it takes you directly to the relevant course.

![ActiveNow notification showing a new waiting list sign-up](/files/5MTg4Ps3m9zsqQ5qU24r)

## Accepting and rejecting waiting list sign-ups

You can find the waiting list at the bottom of the **course details page**.

From there you can:

* **accept** a participant to join the group,
* **reject** a sign-up if you are not planning to take on more participants.

![Course details page showing the waiting list section with accept and reject buttons](/files/tuFooGkQYX2IOVgZ1FzM)

When accepting or rejecting, you can choose whether to:

* send a confirmation — the participant will receive an email about your decision,
* not send a confirmation — the participant will not receive any email.

![Dialog for accepting or rejecting a waiting list sign-up with email notification options](/files/qPJcmdOukk7A2AqwU4XJ)

After acceptance, the participant is automatically added to the course. Depending on the option you chose, ActiveNow will send or skip the confirmation email.

## How to check the number of waiting list sign-ups?

In the *Courses* tab, you can enable the ***Signups on waiting list*** column to see how many people are on the waiting list for each course.

![Courses list with the Signups on waiting list column showing counts per course](/files/CXiGSUIQjN2RjtU0gBe4)


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