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Taking a Break from ActiveNow
If you're not running classes over the summer, you can pause your ActiveNow subscription for a set period — no payments will be charged until you're ready to come back.
How to pause your subscription
Go to Settings → Subscription and click Cancel ActiveNow Premium. In the window that appears, select Pause ActiveNow, then choose the date you'd like to come back to ActiveNow.
The pause start date is set automatically — it's the day after the end of the period you've already paid for. For example: if you've paid for your subscription until 25 June, the pause will start on 26 June.
We'll send you a reminder email the day before your subscription renews.
While your subscription is paused, all your data remains in the system, intact — participants, courses, payment history, and everything else will be waiting for you when you come back to organise the new season.
Managing your pause
Once you've set a pause, you have two options if your plans change.
Renew now — if you want to return to ActiveNow earlier than originally planned, click Renew now. The system will automatically charge your payment and immediately renew your subscription.
Extend pause — if you need more time and want to come back later than originally planned, click Extend pause and select a new resume date.
Features unavailable during the pause
Pausing your subscription disables access to some features:
Client Panel — participants and parents cannot log in to the app. They won't see the schedule, attendance, or payment history.
Instructor panel — instructors cannot log in to their panel.
Online sign-ups — you cannot collect sign-ups for courses during this time.
Online payments — participants cannot settle outstanding balances through the system.
Automatic reminders — automatic reminders, e.g. about outstanding payments, stop being sent to participants.
Reports — you cannot generate reports.
SMS — you cannot send SMS messages to participants.
Once your subscription is back, access to all features is automatically restored.
