{"id":2378,"date":"2021-04-28T14:09:53","date_gmt":"2021-04-28T14:09:53","guid":{"rendered":"https:\/\/help.activenow.io\/?post_type=kbe_knowledgebase&#038;p=2378"},"modified":"2021-05-12T10:22:28","modified_gmt":"2021-05-12T10:22:28","slug":"i-cannot-send-e-mails-via-activenow-what-to-do","status":"publish","type":"kbe_knowledgebase","link":"https:\/\/help.activenow.io\/en\/knowledgebase\/i-cannot-send-e-mails-via-activenow-what-to-do\/","title":{"rendered":"I cannot send e-mails via ActiveNow. What to do?"},"content":{"rendered":"<p>ActiveNow is not an email client, but uses the programs you already use. This has the following advantages:<\/p>\n<ul>\n<li>Your clients get a message from the address they know<\/li>\n<li>You can see all emails sent manually from ActiveNow in the Sent tab<\/li>\n<li>You use your standard footer when uploading<\/li>\n<li>You have full freedom when it comes to attachments and text formatting<\/li>\n<\/ul>\n<p>It happens that after clicking the Send email button in the system, no message window opens. What to do in that case?<\/p>\n<p>The first option is to set the default mailbox in the browser:<\/p>\n<h3><strong>If you are using Google Chrome<\/strong><\/h3>\n<p>Detailed instructions on how to configure an email can be found at this <a href=\"https:\/\/support.google.com\/a\/users\/answer\/9308783?hl=en\">link<\/a>.<\/p>\n<h3><strong>If you are using Mozilla Firefox<\/strong><\/h3>\n<p>Detailed instructions on how to configure an email from a domain other than your own can be found <a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/change-program-used-open-email-links\">HERE<\/a><\/p>\n<h3><strong>If you are using Internet Explorer<\/strong><\/h3>\n<ol>\n<li>Open Internet Explorer, click the <strong>Tools menu<\/strong>, and select <strong>Internet Options<\/strong>.<\/li>\n<li>Go to the <strong>Programs<\/strong> tab and press the <strong>Set Program<\/strong> button in the Internet Program section.<\/li>\n<li>In the default programs windows, select<strong> Set program access and computer defaults<\/strong>.<\/li>\n<li>Select your default email program from the list of available applications and click OK.<\/li>\n<\/ol>\n<h3><strong>If you use the e-mail of your own domain<\/strong><\/h3>\n<p>The most recommended way is to connect an email on your own domain to Gmail.<\/p>\n<p>Detailed instructions on how to do this can be found <a href=\"https:\/\/support.google.com\/mail\/answer\/22370?hl=en\">here<\/a>.<\/p>\n<p>The second way is to set a default email client and add an email address to it:<\/p>\n<h3><strong>Microsoft Outlook:<\/strong><\/h3>\n<p>Detailed instructions on how to add an email to the program can be found at the <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b\">link<\/a>.<\/p>\n<h3><strong>Windows Mail:<\/strong><\/h3>\n<p>Instructions on how to add an e-mail account can be found <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/set-up-email-in-the-mail-app-for-windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60\">here<\/a>.<\/p>\n<h3><strong>Mail on a Mac:<\/strong><\/h3>\n<p>A short instruction on how to add an e-mail account is available at the <a href=\"https:\/\/support.apple.com\/en-us\/HT204093\">link<\/a>.<\/p>\n<p><strong>When an account in the selected program is already added, set the program as the default.<\/strong><\/p>\n<h3><strong>For Windows:<\/strong><\/h3>\n<ol>\n<li>Click on the <strong>START<\/strong> menu and select Settings.<\/li>\n<li>Select <strong>Apps<\/strong> and click <strong>Default Apps<\/strong> from the menu on the left.<\/li>\n<li>Find <strong>E-mail<\/strong> and select the program you want to open by default from the list.<\/li>\n<\/ol>\n<h3><strong>For Mac:<\/strong><\/h3>\n<ol>\n<li>Make sure a different e-mail application is installed. The web browser is not an e-mail application, although you can use it to handle e-mail (website mail).<\/li>\n<li>Open the Mail app.<\/li>\n<li>Choose Mail&gt; Preferences, then click General.<\/li>\n<li>Select your e-mail application from the Default E-mail Application menu.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>ActiveNow is not an email client, but uses the programs you already use. This has the following advantages: Your clients get a message from the address they know You can see all emails sent manually from ActiveNow in the Sent tab You use your standard footer when uploading You have full freedom when it comes &#8230; <a title=\"I cannot send e-mails via ActiveNow. What to do?\" class=\"read-more\" href=\"https:\/\/help.activenow.io\/en\/knowledgebase\/i-cannot-send-e-mails-via-activenow-what-to-do\/\" aria-label=\"Read more about I cannot send e-mails via ActiveNow. What to do?\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","kbe_taxonomy":[43],"kbe_tags":[],"class_list":["post-2378","kbe_knowledgebase","type-kbe_knowledgebase","status-publish","hentry","kbe_taxonomy-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I cannot send e-mails via ActiveNow. What to do? - FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.activenow.io\/en\/knowledgebase\/i-cannot-send-e-mails-via-activenow-what-to-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I cannot send e-mails via ActiveNow. 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