{"id":2381,"date":"2021-04-28T14:23:06","date_gmt":"2021-04-28T14:23:06","guid":{"rendered":"https:\/\/help.activenow.io\/?post_type=kbe_knowledgebase&#038;p=2381"},"modified":"2021-05-13T11:54:55","modified_gmt":"2021-05-13T11:54:55","slug":"has-my-e-mail-text-message-been-delivered-to-the-client","status":"publish","type":"kbe_knowledgebase","link":"https:\/\/help.activenow.io\/en\/knowledgebase\/has-my-e-mail-text-message-been-delivered-to-the-client\/","title":{"rendered":"Has my e-mail \/ text message been delivered to the client?"},"content":{"rendered":"<p>How to check if the information we sent to our clients has reached them for sure?<\/p>\n<p>The tab &#8211; Communication is used for this. We are shown the entire history of sent e-mails and text messages.<\/p>\n<h2 class=\"page-title\">E-mails history<\/h2>\n<p><a href=\"https:\/\/share.getcloudapp.com\/7KuP5Be5\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/p177.p0.n0.cdn.getcloudapp.com\/items\/7KuP5Be5\/ed4bd198-f8e5-447f-9768-88fe192b7d29.jpeg\" alt=\"Image 2021-05-13 at 1.53.11 PM\" width=\"1628\" height=\"282\" \/><\/a><\/p>\n<p>In the history of e-mail communication, we have delivery statuses on the right. They show what stage the shipment is at the moment.<\/p>\n<p>Types of statuses:<\/p>\n<ul>\n<li><strong>Accepted<\/strong> &#8211; the e-mail is sent, but we do not know exactly what is happening to it. E-mails appear in this status for a short time after being sent.<\/li>\n<li><strong>Delivered<\/strong> &#8211; confirmation that the e-mail has been delivered to the recipient.<\/li>\n<li><strong>Temporary failure<\/strong>\u2013 e-mail rejected by the recipient&#8217;s server, but will be sent again<\/li>\n<li><strong>Permanent failure<\/strong> &#8211; e-mail fully rejected, it usually happens in the case of sending an e-mail to a non-existent mailbox. To limit the appearance of this status, invalid e-mail addresses will be blocked.<\/li>\n<\/ul>\n<h2 class=\"page-title\">Texts history<\/h2>\n<p>In texts history, we have all sent messages, sending date, recipient, content and delivery status shown.<\/p>\n<p><a href=\"https:\/\/share.getcloudapp.com\/eDuj4Qmd\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/p177.p0.n0.cdn.getcloudapp.com\/items\/eDuj4Qmd\/8390d99d-e786-4f54-8e32-4533903eaf8c.jpeg\" alt=\"Image 2021-05-13 at 1.50.46 PM\" width=\"1426\" height=\"231\" \/><\/a><\/p>\n<p>In the event of an incorrect shipment, the status will show the message Undelivered.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to check if the information we sent to our clients has reached them for sure? The tab &#8211; Communication is used for this. We are shown the entire history of sent e-mails and text messages. E-mails history In the history of e-mail communication, we have delivery statuses on the right. They show what stage &#8230; <a title=\"Has my e-mail \/ text message been delivered to the client?\" class=\"read-more\" href=\"https:\/\/help.activenow.io\/en\/knowledgebase\/has-my-e-mail-text-message-been-delivered-to-the-client\/\" aria-label=\"Read more about Has my e-mail \/ text message been delivered to the client?\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","kbe_taxonomy":[43],"kbe_tags":[],"class_list":["post-2381","kbe_knowledgebase","type-kbe_knowledgebase","status-publish","hentry","kbe_taxonomy-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Has my e-mail \/ text message been delivered to the client? - FAQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Has my e-mail \/ text message been delivered to the client? - FAQ\" \/>\n<meta property=\"og:description\" content=\"How to check if the information we sent to our clients has reached them for sure? The tab &#8211; Communication is used for this. We are shown the entire history of sent e-mails and text messages. E-mails history In the history of e-mail communication, we have delivery statuses on the right. They show what stage ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/\" \/>\n<meta property=\"og:site_name\" content=\"FAQ\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ActiveNowApp\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-13T11:54:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/help.activenow.io\\\/knowledgebase\\\/czy-moj-mail-sms-dotarl-do-klienta\\\/\",\"url\":\"https:\\\/\\\/help.activenow.io\\\/knowledgebase\\\/czy-moj-mail-sms-dotarl-do-klienta\\\/\",\"name\":\"Has my e-mail \\\/ text message been delivered to the client? - FAQ\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/help.activenow.io\\\/#website\"},\"datePublished\":\"2021-04-28T14:23:06+00:00\",\"dateModified\":\"2021-05-13T11:54:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/help.activenow.io\\\/knowledgebase\\\/czy-moj-mail-sms-dotarl-do-klienta\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/help.activenow.io\\\/knowledgebase\\\/czy-moj-mail-sms-dotarl-do-klienta\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/help.activenow.io\\\/knowledgebase\\\/czy-moj-mail-sms-dotarl-do-klienta\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/help.activenow.io\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Baza wiedzy\",\"item\":\"https:\\\/\\\/help.activenow.io\\\/knowledgebase\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Has my e-mail \\\/ text message been delivered to the client?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/help.activenow.io\\\/#website\",\"url\":\"https:\\\/\\\/help.activenow.io\\\/\",\"name\":\"ActiveNow | Baza wiedzy\",\"description\":\"Questions and answers related to the ActiveNow system\",\"publisher\":{\"@id\":\"https:\\\/\\\/help.activenow.io\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/help.activenow.io\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/help.activenow.io\\\/#organization\",\"name\":\"ActiveNow\",\"url\":\"https:\\\/\\\/help.activenow.io\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/help.activenow.io\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/help.activenow.io\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/logo-horizontal-black.png\",\"contentUrl\":\"https:\\\/\\\/help.activenow.io\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/logo-horizontal-black.png\",\"width\":550,\"height\":129,\"caption\":\"ActiveNow\"},\"image\":{\"@id\":\"https:\\\/\\\/help.activenow.io\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ActiveNowApp\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/activenowapp\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Has my e-mail \/ text message been delivered to the client? - FAQ","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/","og_locale":"en_US","og_type":"article","og_title":"Has my e-mail \/ text message been delivered to the client? - FAQ","og_description":"How to check if the information we sent to our clients has reached them for sure? The tab &#8211; Communication is used for this. We are shown the entire history of sent e-mails and text messages. E-mails history In the history of e-mail communication, we have delivery statuses on the right. They show what stage ... Read more","og_url":"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/","og_site_name":"FAQ","article_publisher":"https:\/\/www.facebook.com\/ActiveNowApp\/","article_modified_time":"2021-05-13T11:54:55+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/","url":"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/","name":"Has my e-mail \/ text message been delivered to the client? - FAQ","isPartOf":{"@id":"https:\/\/help.activenow.io\/#website"},"datePublished":"2021-04-28T14:23:06+00:00","dateModified":"2021-05-13T11:54:55+00:00","breadcrumb":{"@id":"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/help.activenow.io\/knowledgebase\/czy-moj-mail-sms-dotarl-do-klienta\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Strona g\u0142\u00f3wna","item":"https:\/\/help.activenow.io\/en\/"},{"@type":"ListItem","position":2,"name":"Baza wiedzy","item":"https:\/\/help.activenow.io\/knowledgebase\/"},{"@type":"ListItem","position":3,"name":"Has my e-mail \/ text message been delivered to the client?"}]},{"@type":"WebSite","@id":"https:\/\/help.activenow.io\/#website","url":"https:\/\/help.activenow.io\/","name":"ActiveNow | Baza wiedzy","description":"Questions and answers related to the ActiveNow system","publisher":{"@id":"https:\/\/help.activenow.io\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/help.activenow.io\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/help.activenow.io\/#organization","name":"ActiveNow","url":"https:\/\/help.activenow.io\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/help.activenow.io\/#\/schema\/logo\/image\/","url":"https:\/\/help.activenow.io\/wp-content\/uploads\/2018\/01\/logo-horizontal-black.png","contentUrl":"https:\/\/help.activenow.io\/wp-content\/uploads\/2018\/01\/logo-horizontal-black.png","width":550,"height":129,"caption":"ActiveNow"},"image":{"@id":"https:\/\/help.activenow.io\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ActiveNowApp\/","https:\/\/www.linkedin.com\/company\/activenowapp\/"]}]}},"_links":{"self":[{"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/kbe_knowledgebase\/2381","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/kbe_knowledgebase"}],"about":[{"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/types\/kbe_knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/comments?post=2381"}],"version-history":[{"count":2,"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/kbe_knowledgebase\/2381\/revisions"}],"predecessor-version":[{"id":2523,"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/kbe_knowledgebase\/2381\/revisions\/2523"}],"wp:attachment":[{"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/media?parent=2381"}],"wp:term":[{"taxonomy":"kbe_taxonomy","embeddable":true,"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/kbe_taxonomy?post=2381"},{"taxonomy":"kbe_tags","embeddable":true,"href":"https:\/\/help.activenow.io\/en\/wp-json\/wp\/v2\/kbe_tags?post=2381"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}