How to check if the information we sent to our clients has reached them for sure?
The tab – Communication is used for this. We are shown the entire history of sent e-mails and text messages.
In the history of e-mail communication, we have delivery statuses on the right. They show what stage the shipment is at the moment.
Types of statuses:
- Accepted – the e-mail is sent, but we do not know exactly what is happening to it. E-mails appear in this status for a short time after being sent.
- Delivered – confirmation that the e-mail has been delivered to the recipient.
- Temporary failure– e-mail rejected by the recipient’s server, but will be sent again
- Permanent failure – e-mail fully rejected, it usually happens in the case of sending an e-mail to a non-existent mailbox. To limit the appearance of this status, invalid e-mail addresses will be blocked.
In texts history, we have all sent messages, sending date, recipient, content and delivery status shown.
In the event of an incorrect shipment, the status will show the message Undelivered.